Booking Conditions Page 1
Your commitment to us
When you ask for your attraction tickets to be confirmed, you are accepting that these terms and conditions form the basis of any contract between American Attractions and yourself, which is subject to English law and the exclusive jurisdiction of the English Courts.
Prices
Prices are in £ sterling and are inclusive of taxes. Prices are subject to change without notice. We do not envisage any price changes, however, American Attractions reserves the right to increase prices caused by currency fluctuations or by price increases imposed by our suppliers (this will not affect bookings already made). Please note that if you are purchasing your tickets outside of the UK, then you will be subject to the exchange rate set by your card provider.
Payment
You may confirm a booking with full payment whereby you will receive the tickets within 2 weeks (or sooner if you purchase a delivery upgrade). Alternatively, and only by calling us, you may confirm a booking with a 20% deposit, with the final balance due 6 weeks prior to your departure date. Alteration or cancellation of the booking by you once a confirmation of booking has been issued will be subject to the charges outlined in the 'if you cancel your booking' section below. There is a 1.5% surcharge for payments by Visa or Mastercard. Regrettably we cannot process American Express or Diners Cards.
Customers outside of the UK
Whilst we do not actively promote American Attractions outside of the United Kingdom, we do welcome custom from overseas. Please note however that if you are purchasing your tickets outside of the UK, you will be subject to the exchange rate set by your card provider. This is often different from the published daily rate you may find in a newspaper. American Attractions have no control over this rate whatsoever, but we promise to only debit the cost of the tickets as shown in £ sterling. Any additional charge will be levelled by your card provider.
Our prices are in £ sterling and include special delivery to anywhere in the UK (within 14 days). If you live overseas we regret that we may have to charge an additional delivery fee if you require your tickets within 14 days. We will contact you by email / phone before arranging this.
Confirmation and issue of tickets
On receipt of deposit or full payment, American Attractions will issue a confirmation of booking invoice. The majority of tickets will be dispatched within 14 days of your booking. If we are temporarily out of stock of a particular ticket, we will ensure they are dispatched 14 days prior to your date of departure. Tickets will be posted by Royal Mail Special Delivery and require a signature on receipt. Basic delivery is free of charge with additional charges for Express Delivery. Please see checkout page for more detail.
Delivery of tickets
We despatch all tickets by Royal Mail Special delivery of courier. They are our responsibility until they have been signed for at the delivery address that you provide. If we can prove that someone who lives or was at the delivery address has signed for the tickets, they are considered to be 'delivered' and consequently no longer our responsibility and we do not have to provide replacement tickets. It is the responsibility of you as the customer to provide a suitable delivery address. If you supply us with a delivery address where you no longer live, we do not accept liability for lost or stolen tickets and do not have to provide a replacement set for you.
If you cancel your booking
If you decide to cancel you should notify American Attractions immediately. If you have only paid your deposit, the deposit will be forfeited. If you have paid in full, the following cancellation charges will be payable by you and any refund to you will only be paid once the tickets have been returned to American Attractions (if you already have them) and have not been defaced or damaged in any way.
Prior to 42 days |
28 to 41 days |
14 to 27 days |
13 days or fewer |
Deposit Only |
30% |
40% |
50% |
All bookings for Discovery Cove are subject to 100% cancellation fees once we have despatched tickets to you. There can be no refunds for amendments (for example to change from Swim to Non Swim) or cancellations unless there has been an error by us. Cancellation fees for Discovery Cove prior to despatch of tickets are subject to our usual cancellation fees above.
Note: Tickets returned after date of departure = 100% cancellation charges.
Please click here to read page 2 of these booking conditions.