Coronavirus Update

Last updated 15 September 5.22pm

The ongoing COVID-19 pandemic continues to disrupt travel arrangements with quarantine restrictions, border closures, changing FCO advice and attraction closures. With all this uncertainty, we understand that you want to know what this means for your Orlando ticket booking. Our latest amendment and cancellation information can be found below that should help answer any questions or queries you have concerning your tickets. If you need further clarification or have any questions, our Customer Service Team is waiting to help. For the fastest response to your questions, it is recommended that customers call rather than email where possible.

The following revised amendment and cancellation policies apply to all bookings departing up to 31 December 2020. For bookings departing 1 January 2021 onwards, flights and holidays are currently scheduled to go ahead as normal and our standard booking conditions apply.

If you have received your 2020 Walt Disney World Florida, Universal Orlando Resort or SeaWorld Parks Tickets and wish to AMEND to a date in 2021

If you wish to change the dates of your tickets to 2021, we will waive all admin fees, so only the difference in the ticket price will be payable (if the price is different).

Disney Ultimate Tickets

  • If you received your 2020 Disney Ultimate Tickets on or before 10 April 2020, the ticket validity has been automatically extended to 16 September 2021. If you are planning to change your holiday to any time between 1 January and 16 September 2021, you can keep hold of your tickets as these will be valid to use on your new holiday dates. If you are changing your holiday to a date between 17 September to 31 December 2021, tickets must be returned to us as per the process for changing the year of travel below and replaced with 2021 tickets. The difference in price will be payable.
  • If you received your 2020 Disney Ultimate Tickets on or after 11 April 2020, tickets must be returned to us as per the process for changing the year of travel below and replaced with 2021 tickets. The difference in price will be payable.
  • If you are unsure of your validity date, customers can see their ticket validity in MyDisneyExperience.co.uk once you have created your account and linked your tickets.

Universal Explorer Tickets

  • The expiry of 2020 Universal Orlando Explorer Tickets has been automatically extended until 17 December 2021 (tickets must be activated on or before 4 December 2021). If you are planning to change your holiday to any time 1 January to 4 December 2021, you can keep hold of your tickets as these will be valid to use on your new holiday dates. If you are changing your holiday to a date between 5 to 31 December 2021, tickets will need to be returned to us as per the process for changing the year of travel and replaced with tickets valid for use up to 31 December 2021.

SeaWorld Parks 3 for 2 Ticket/2-Park SeaWorld and Aquatica Ticket/2-Park SeaWorld and Busch Gardens Tickets

  • SeaWorld have automatically extended the validity of their 2020 tickets until 31 December 2021. If you are planning to change your holiday to any time in 2021, you can keep hold of your tickets as they will be valid to use on your 2021 holiday.

Discovery Cove Packages

Discovery Cove tickets can be amended to any date in 2021. Discovery Cove prices vary by season and any difference in ticket price will still be payable.

Orlando Combo Tickets

  • All Disney Combos including the Orlando Ultimate Ticket - If you received your 2020 Disney Combo Tickets on or before 10 April 2020 and are planning to visit Orlando before 16 September 2021, you can keep your tickets as these can now be activated at any time on or before 16 September 2021. If you received your tickets on or after 11 April or are visiting Orlando between 17 September to 31 December 2021, tickets must be returned to us as per the process for changing the year of travel below and replaced with 2021 tickets. The difference in price will be payable.
  • Orlando 6 Park FlexiTicket - if you are planning to change your holiday to any time 1 January to 4 December 2021, you can keep your tickets as these can be activated at any time on or before 4 December 2021. If you are changing your holiday to a date between 5 to 31 December 2021, tickets must be returned to us as per the process for changing the year of travel below and replaced with 2021 tickets. The difference in price will be payable.
  • LEGOLAND Florida and SeaWorld Parks Combo Ticket - Tickets will need to be returned to us as per the process for changing the year of travel. The difference in the ticket price will be payable.

Process for changing the year of travel to 2021

1) Return the tickets to us by Royal Mail Special Delivery (if applicable). Please include the original packing slip, or a covering note with your name and booking reference:

American Attractions
171E Wingate Square
London
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2) We will update your booking and you will receive a confirmation by email.

3) We will waive all admin charges. New price of tickets will apply.

If you have received your 2020 Walt Disney World Florida, Universal Orlando Resort and SeaWorld Parks Tickets and want to CANCEL your booking

We are reducing cancellation fees to 20% if you wish to cancel your booking. Customers who upgraded their tickets to Flex-Plus will receive a full refund, minus the cost of the policy.

- Special Note on LEGOLAND Florida Tickets: If you have not downloaded your LEGOLAND Tickets from your customer account, these can be refunded in full.

Process for cancelling your tickets

1) Return the tickets to us by Royal Mail Special Delivery (if applicable). Please include the original packing slip, or a covering note with your name and booking reference:

American Attractions
171E Wingate Square
London
SW4 0AN

2) We will refund 80% (or the full cost minus the cost of the Flex-Plus policy) once refunds are received from our suppliers. Refunds can take 2-4 weeks, but we will do our best to expedite the process.

3) We will confirm the refund payment and send a cancellation invoice by email which you can use for any insurance claim.

Walt Disney World Florida, Universal Orlando Resort and SeaWorld Parks Ticket Bookings on Deposit

There will be a loss of deposit if you cancel your booking, so you may wish to keep your 2020 booking live until you know whether you can re-book your holiday for a later date.

If your holiday is cancelled and you are unable to visit Orlando later in 2020, you can change the dates of your tickets to 2021 or 2022. We will waive all amendment fees, with only the difference in ticket price being added to your outstanding balance.

There is no rush to make a decision now. Once you are certain that your current 2020 holiday arrangements cannot go ahead as planned and you would like to amend your booking to 2021 or 2020, please call our customer service team on 0203 195 0657 to notify us of your intention to defer travel to 2021 or 2022.

  • If amending to your tickets to 2021, our customer service team will update your booking accordingly and send you a revised confirmation.
  • If amending your tickets to 2022, our customer service team will leave your deposit as a credit on your booking and update you when 2022 tickets become available.

To offer as much flexibility as possible, you can amend your booking for free more than once – so don’t worry if your plans change again..

All Other Orlando Tickets

Important Note: Please refrain from downloading your tickets from your customer account. This makes it easier for us to apply the amendment and cancellation policies below as many tickets become non-refundable once downloaded.

Amending your booking

We will waive all amendment fees if you wish to amend your tickets to a date in 2021 or 2022 (when tickets are made available). The difference in the ticket price will be payable (if applicable) and new dates may be subject to availability.

Process for amending your tickets:

1) Email customerservices@americanattractions.co.uk to notify us of your intention to defer travel to another date.

2) We will update your booking and you will receive a revised confirmation.

3) We will waive all admin fees. New ticket prices may apply.

Cancelling your Booking

Many tickets can be cancelled with a full refund up to the point of travel or if digital tickets have NOT been downloaded from your customer account. Please see individual ticket description pages for product specific cancellation terms. If you have already downloaded your digital tickets or tickets that fall outside the free cancellation terms above, we are reducing cancellation fees to 20% where possible if you wish to cancel your booking.

Process for cancelling your tickets:

1) Confirm your intention to cancel by emailing customerservices@americanattractions.co.uk. Please quote your booking reference in the subject line.

2) We will refund once refunds are received from our suppliers. This could take 2-4 weeks due to the ongoing Coronavirus situation, but we will do our best to expedite the process.

3) We will confirm the refund payment and send a cancellation invoice by email which you can use for any insurance claim (if cancellation fees have been applied to your booking).

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