Coronavirus Update

Last updated 1 September 2021

The Covid-19 pandemic continues to have a severe impact on travel arrangements with the ongoing USA border closure.

We are currently contacting customers who have booked USA attraction tickets with a DEPARTURE DATE UP TO 15 OCTOBER 2021 to discuss cancellation and amendment options.

If you are departing from 16 October 2021 onwards, please be assured a member of our Customer Service Team will contact you closer to your holiday departure date should the USA border remain closed to UK and EU nationals and there is no need to contact us at this time. 

Our latest amendment and cancellation information can be found below that should help answer any questions or queries you have concerning your tickets. If you need further clarification or have any questions, our Customer Service Team is waiting to help. For the fastest response to your questions, it is recommended that customers call rather than email where possible.

The following revised amendment and cancellation policies apply to all bookings departing up to 30 September 2021. For bookings departing 1 October 2001 onwards, flights and holidays are currently scheduled to go ahead as normal and our standard cancellation terms apply. Please refer to the specific ticket description page for the ticket cancellation policy.

1) IF YOU ALREADY HAVE YOUR ORLANDO THEME PARK TICKETS AND YOU ARE CHANGING YOUR HOLIDAY TO 2022

If you wish to change the dates of your tickets to 2022, your tickets may need to be replaced with new tickets that are valid for use in 2022. Please refer to the instructions below. We will waive all admin fees, so only the difference in the ticket price will be payable (if the new price is higher). 

Disney Ultimate Tickets

  • Disney Ultimate Tickets will need to be cancelled and changed for tickets that are valid for use in 2022. Please call our Customer Service Team on 0800 221 8546 to amend your booking. If the new ticket price is higher, the price difference will be payable. If the new ticket price is lower, your original ticket price will still apply. 

Universal Explorer Tickets

  • The validity of 2020 and 2021 Universal Orlando Explorer Tickets not yet activated have been automatically extended until 31 December 2022 and can be first activated anytime on or before this date. Please keep hold of your tickets if you are changing your holiday dates to 2022.

SeaWorld Parks 3 for 2 Ticket/2-Park SeaWorld and Aquatica Ticket/2-Park SeaWorld and Busch Gardens Tickets

  • The validity of 2020 and 2021 2 and 3 Park SeaWorld Tickets not yet activated have been automatically extended until 31 December 2022 and can be first activated anytime on or before this date. Please keep hold of your tickets if you are changing your holiday dates to 2022.

Orlando Combo Tickets

  • Our Orlando Combo Tickets are created using the individual Disney, Universal and SeaWorld Tickets listed above. Please refer to the instructions listed above for each ticket type.

2) IF YOU HAVE RECEIVED YOUR ORLANDO TICKETS AND WANT TO CANCEL YOUR BOOKING

We are reducing cancellation fees to 20% if you wish to cancel Disney World Florida, Universal Orlando and SeaWorld Parks bookings.

The 20% cancellation fee can be taken as a credit note to use at a later date, once you have finalised new holiday arrangements. Your credit note will be valid to use on new bookings until 31 December 2021, for travel anytime up to 31 December 2022.

Customers who upgraded their tickets to Protection-Plus can cancel their booking at any time and will receive a full refund, minus the cost of the policy.

LEGOLAND Florida, Kennedy Space Centre, Gatorland, Icon Park, Orlando Excursion and Experience Tickets can be cancelled for free with a full refund if your ticket has not been downloaded from your customer account.

Process for cancelling your tickets

i) Return original printed tickets to us by Royal Mail Special Delivery (only applicable for tickets that have been posted to you). Please include the original packing slip or a covering note with your name and booking reference: Send to FAO Customer Services American Attractions 171E Wingate Square London SW4 0AN

ii) We will refund 80% (or the full cost minus the cost of the Protection-Plus policy) once refunds are received from our suppliers. Refunds can take 7-10 days, but we will do our best to expedite the process.

iii) We will confirm the refund payment and send a cancellation invoice by email which you can use for any insurance claim.

3) ORLANDO 2021 TICKET BOOKINGS ON DEPOSIT

There will be a loss of deposit if you cancel your booking, so you may wish to keep your 2021 booking live until you know whether you can re-book your holiday for a later date in 2021 or 2022.

We have updated our Amendment Policy to give you the flexibility you need to change your ticket arrangements if needed. You can choose to keep your booking deposit open as a credit to use at a later date.

There’s absolutely no rush to make a decision right now. Once you are certain that your current 2021 holiday arrangements cannot go ahead as planned, please call our customer service team on 0800 221 8546 and advise us that you would like to keep your booking deposit open as a credit. Our customer service team will update your booking accordingly and send you a revised confirmation.

To offer even more flexibility, the deposit credit will be valid to use on new bookings made until 31 December 2021 for travel anytime before 31 December 2022.

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